Why haven't I received my confirmation, or tracking information? Our confirmation, dispatch and tracking notifications are sent out by an automated system. These can and often do get caught by some spam/trash folders. So if you are missing a communication it is worth checking there first before thinking that something has gone horribly wrong with your order. Of course if your expected message isn't there, then feel free to get in contact and we will do our utmost to make sure that nothing has gone wrong with your order!