Cookie Policy

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, improve performance and remember your preferences.

You can disable cookies through your browser settings, although some parts of our website may not function properly if you do so.

How We Use Cookies

We use cookies to:

• keep your shopping basket active
• remember your progress through checkout
• maintain secure login sessions
• improve website functionality and performance
• understand how customers use our website
• personalise advertising and marketing

Essential Cookies

These cookies are necessary for the operation of our website and cannot usually be disabled.

They allow us to:

• remember items in your basket
• remember your progress through checkout
• keep your session secure while logged in

Essential cookies are typically stored for up to 4 hours, while cookie preference settings may remain for up to 30 days.

Analytics and Performance Cookies

We use analytics and performance tools to help us understand how visitors use our website and improve the customer experience.

These services may include:

Google Analytics
Microsoft Clarity
Hotjar
HubSpot

These tools collect information such as:

• pages visited
• time spent on site
• device and browser information
• anonymous usage behaviour
• Marketing and Advertising Cookies

We use advertising and marketing cookies to help measure the effectiveness of campaigns and show relevant adverts on other platforms.

These services may include:

Facebook Pixel
TikTok
Google Ads
Klaviyo
ActiveCampaign

These cookies may track interactions with:

• adverts
• marketing emails
• website visits
• sign-up forms

Some marketing cookies may remain on your device for extended periods, depending on the provider.

Customer Support Cookies

We use Intercom to provide customer messaging and support features on our website.

Intercom cookies help:

• maintain chat sessions
• remember conversations
• improve customer support functionality
• Third-Party Providers

Some cookie data may be processed by trusted third-party providers who help us operate and improve our services.

This may include website developers, analytics providers, advertising platforms and customer support systems.

We do not sell your personal information.

Managing Cookies

Most web browsers allow you to manage or disable cookies through browser settings.

You can usually:

• delete existing cookies
• block specific cookies
• block all cookies
• receive notifications when cookies are used

Please note that disabling certain cookies may affect website functionality and your shopping experience.

More Information

For more information about how we process personal information, please see our Privacy Policy.

If you have any questions about our use of cookies, please contact:

support@chaoscards.co.uk