01303 278109
Customer Service

Mon9:00am - 5:00pm

Tue9:00am - 5:00pm

Wed9:00am - 5:00pm

Thu9:00am - 5:00pm

Fri9:00am - 5:00pm

Delivery

Nobody ever put Chaos in the corner!

FREE CHAOS STANDARD DELIVERY OVER £20 (UK ONLY)

A 2-5 day delivery option for customers who are not in a rush to receive their parcels.

For customers in the UK who qualify for free shipping based on their order value we will usually use Royal Mail economy for orders between £20 and £29.99, and Royal Mail Tracked 48 for all orders over £30.00. Bulky parcels will nearly always be sent tracked. 

Some items which are too large to be sent using these services may be sent by a courier at our discretion. We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. This can include adding 'signed for' services to packages where we require delivery confirmation, or using a different service from those stated above. Any changes made will be for the sole purpose of ensuring the most speedy and safe delivery of your goods, any extra costs involved in such changes will be met by us. In any case where this occurs we will affect delivery of your goods through a reputable postal carrier as listed below. 

 

 

Upgrade your standard delivery to Chaos Swift for as little as £2.50

Introducing Chaos Swift

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CHAOS SWIFT DELIVERY

Swift is our new name for our most premium delivery service to date. If your need is speed, then our Swift delivery option is tailor made for you! Order before 3pm on Swift and your order will be dispatched that same day on a fully tracked and insured next working weekday service. *Excludes Saturdays & Sundays

If you order after 3pm, then your parcel will be dispatched the following weekday on a 1 day service.

Pre-orders will be sent on a 1 weekday service dispatched at the earliest time our supplier allows.

Then there's the only thing better than Swift delivery! That is free Swift delivery!

FREE SWIFT DELIVERY OVER £150

Spend over £150 (inc VAT) UK only and your order will be sent out the same day (if ordered before 3pm) on the Swift service at no charge

SWIFT DELIVERY PROMISE

At Chaos Cards we take great pride in our customer satisfaction. We pick the best couriers we believe will get your order to you with the least hassle. But despite every best effort sometimes plans go awry, amiss, they well just don' work out.  

Well with Swift, your failed delivery promise comes with a silver lining. Should our courier miss their expected rendevous with your address, then we will refund any delivery charge paid with no questions asked and add an apology of store credit to your account. 

INTERNATIONAL SHIPPING (EUROPE)

Please include your phone number so if necessary our courier can contact you (we will only ever use your phone number for this purpose) 

As international customers you will see the following two options:

  • International Untracked (up to 15 days) - only for orders below 2kg and £20.00
  • International Tracked (up to 15 days) - only for orders below 2kg and £50.00

The transit times vary a lot depending upon your country but in normal circunstances this should not be longer than 15 days

And one of the following:

  • International Swift (up to 5 days)
  • International Swift (up to 7 days) 

Again this will depend on which zone your country is in. 

 

Free tracked courier shipping available to select countries 

The free shipping threshold for selected territories are:

  • ZONE 1 £90.00 : Belgium, Denmark, France (except Corsica), Germany, Ireland, Luxembourg, Netherlands and Monaco
  • ZONE 2 £110.00 : Austria, Czech Republic, Estonia, Hungary, Italy (except Sardinia anf Sicily), Latvia, Lithuania, Poland, Portugal (except Azores and Madeira), San Marino, Slovakia, Slovenia, Spain (except the Balearic and Canary Islands), Sweden and Switzerland
  • ZONE 3 £120.00 : Azores (Portugal), Bulgaria, Finland, Greece, Madeira (Portugal), Romania, Turkey and Vatican City
  • ZONE 4 £150.00 : Balearic Island and Canary Islands (Spain), Croatia, Sardinia and Sicily (Italy)
  • ZONE 5 £200.00 : Corsica (France) and Malta

SHIPPING RESTRICTIONS

Games Workshop products can only be shipped to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Magic: the Gathering products can only be shipped to the following countries: EU/EEA Countries. Switzerland, Turkey, Croatia, Serbia, Bosnia Herzegovina, Israel, Macedonia, United Arab Emirates, Dubai, Angola, Mozambique, Egypt, Morocco, Tunisia

Chaos Cards Registered office FTK Gaming Network Ltd (T/A Chaos Cards),Unit 5 Centurion Park Caesar’s Way Folkestone Kent CT19 4AHCompany Registration Number 6846366 VAT no. 944 2345 26

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