What happens if my pre-order is delayed? In the situation where a product is not released in time, or is delayed in some way, we will do our best to inform you of the situation, although we are quite often given no more information than the general public. This will be via email to the address used on your order. This email will explain the situation and how we are going to proceed. If orders are split, you will not be charged any extra postage. Please note that most of our emails are dispatched by an automated system and can end up in your Spam and Trash folders, so it is always worth a check to see if they are hiding there.