Please be kind to Andy and Charlotte as they will be receiving a lot of messages today!
2. Report any bugs you find
We've thoroughly tested the new site again and again over the last couple of months. But with this being an entirely new site you may encounter issues we've never seen.
Please put Bug in the subject line and a brief description of what is wrong and send it to our support desk using the contact us form. We'll pass it to our new tech team and get this resolved as soon as possible.
You will notice that your points total has been reset to entry level of whichever membership level you were when we migrated to Chaos Cards III. E.G if you were Gold on Chaos Cards II with 1.2 million points, you are now Gold on Chaos Cards III with 100K points.
You cannot spend the points, historically our scheme has never run this way. So everyone starting off at the correct level makes perfect sense and all benefits are in place.
4. Introducing Klarna
Chaos Cards III is proud to partner with Klarna, the leading provider of pay later options. You can find full information on how Klarna works on our dedicated Klarna page here.
You can pay by card now. Klarna's full range of options will be going live in the next 1-2 weeks. You can process your card payments through Klarna as normal, in the future you will be able to apply for the Pay in 30 days or to Slice it in 3 options. Klarna then undertake a soft credit check that does not affect your credit score and let you know if you can use the service for your order.
We continue to offer PayPal and Amazon Pay.
5. Shipping options simplified
One of the most valuable criticisms we received from customers is the overwhelming number of shipping options we offer can be confusing. So this was something we have urgently addressed with Chaos Cards III.
Going forward for U.K customers we have two options for you.
Will get you your order in around 2-5 working days
Chaos Swift Delivery
Will be shipped to you on a next weekday service if you order before 3pm Monday to Friday. Guaranteed Saturday Delivery is available for an additional charge.
*Saturday and Sunday are not considered weekdays*
International Delivery is unchanged from Chaos Cards II.
6. Future plans abound
Please don't think we are done yet! I hope you'll agree our latest incarnation is the best by far, however there is so much more to come. We'll share news as soon as we're able to.
In the meantime, if you have any ideas for how we can improve the site, please send these through the customer support page link on the side of the screen. Mark your message as Website suggestion - and your idea and we'll see it gets to the most appropriate person. You never know you might see your idea on future updates!