Terms & Conditions

Restriction of goods

Chaos Cards reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same debit / credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied to an existing order. Chaos Cards reserves the right to cancel any order without warning or notification for any reason.

Declining to Trade

By advertising goods on our website we are not offering goods for sale; we are making an invitation to treat. When you, the customer purchases items through our website, you are making an offer to purchase the goods. It is then up to us if we accept the offer.

If we do not wish to accept your offer to purchase the goods, we will write to you as soon as possible and not later than 30 days after the offer is placed to inform you of our decision.

Courier Delivery Times

Currently a UK Next Day Courier services is offered via Interlink Express. Generally any order placed before 2pm by Interlink will be dispatched the same day for delivery the next day (excluding weekends and bank holidays) We also offer a Saturday service by Interlink.

In the event that the courier fails to deliver to their time schedule, you have two options. You can refuse the delivery, in which case you will be entitled to a full refund or you can accept the delivery. If you accept the delivery, you may apply for a credit for 50% of the courier postage cost. This will be given as store credit and offset against your next order with us.

So if your Saturday delivery arrives Monday, you can claim 50% of the post cost back in store credit. Similarly if your Interlink service does not deliver within 2 days of dispatch, you can again claim 50% in store credit. This only applies where no delivery attempt has been made by the courier.

Please note that overseas, the couriers do not offer a guaranteed time and therefore no claims are applicable.

Order lost in transit

Please note that if you report your item as having not arrived, we reserve the right to resend the order rather than issue a refund. In the case that you are offered a resend, but refuse it, we reserve the right to deduct 50% from the refund value. This is purely to cover our losses in these unusual circumstances.

Please also note it is company policy, where a customer places a non-tracked order, not to entertain future orders from any customers reporting their goods as missing, UNTIL Royal Mail returns the original goods to us as undelivered. All our packages have return address labels on them, so it is not possible for them to be completely lost without trace.

If you wish to avoid this circumstance, please use recorded, signed for or courier options - as these are all tracked and traceable and will prevent any hard feelings on either side.

Orders cancelled

You may choose to cancel the order at any time up until 14 days after you have received the goods. If you choose to cancel after the goods have been dispatched, you will be responsible for all postage costs and are completely responsible for ensuring the items are returned to us in the same condition received.

If returned goods are not returned in the same condition received, we withhold the right to deduct 50% from the refund cost or refuse the return outright.

Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period

Pre-orders

When you place a pre-order on our website you pay for the goods at the point of sale, this reserves the item for you. You can cancel your pre-order up to any point up until the order is dispatched and receive a refund or store credit. If we lower the price between when you pay and when we ship, then you can ask for a refund of the difference or store credit, whichever you prefer.>

You can ask for a price match at any time and we tend to match prices against retailers who will have the stock available. Again store credit or a refund is available where we agree to match a price. If we cannot match the price, then you are able to cancel your pre-order and receive a refund up until the point that we dispatch it. We do not charge cancellation fees.

Orders returned due to incomplete address

It is the customers' responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part. We reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to treat the order as an unwanted item and return it under the return's policy.

Errors on Orders / Shortages

We do our utmost to ensure accuracy on the shipments we send to you. However, on occasion something may go wrong with the packing in the warehouse. In the event that there is an error on your shipment you are required to notify us within 3 working days receiving the shipment of such error, we will then put any problem right. If we do not hear from you within 3 working days of receipt of your parcel, you are deemed to have accepted the goods received are correct.

The primary reason for this clause is in cases of mistakes, most can be rectified by contacting the driver or courier company, after a longer period of time it is almost impossible to get any meaningful help as to what has transpired.

If after a longer period of time, there is available irrefutable proof of the shortage, such as a courier weight measurement, we will of course do the correct thing and make sure any error on our part is corrected.

Members Area

Chaos Cards operates a loyalty program, known as the Members Area. As customers engage with the website via product reviews, referring friends and buying products, they receive points. These points allow the customer to receive certain benefits and achieve Membership tiers, currently Bronze, Silver and Gold.

The Members Area and provision of points is purely at the discretion of Chaos Cards. Points have no monetary value and any e-wallet funds paid through the Members scheme have no cash equivalent value and cannot be exchanged for cash.

Should the customers’ account by terminated for any reason, the customer agrees that no claim may be made for unspent e-wallet funds.

We won't be beaten on Price.  See it cheaper elsewhere let us know!

We regularly review our prices so we are confident we are offering you the best deal. We know that price is one of the key reasons you will choose us over another company, which is why we have our 'Price Match' Promise.

Overview of the Price Match Promise Benefits

We will match the competitor's price (i.e. if they are priced £50 we will offer them to you for £50)

How does the Price Match Promise work?

  1. Complete either the form below or the form that is included in each of our product pages
  2. The Price Match team will confirm within 1 working day (not weekends) by email or phone call whether the product is eligible for our Price Match Promise offer. Make sure you give us a daytime telephone number.
  3. Please read the following conditions to see if you are eligible to benefit from the Price Match Promise

Price Promise Conditions

  • This offer does not apply after you have placed the order. We are unable to offer any discount in retrospect, after you have ordered. For this offer to be valid you must contact us prior to placing an order
  • The product must be in stock and available for purchase when we verify the price (please note this might be 24 hours after your email has been sent)
  • The product must be correctly categorised for VAT purposes, for example, if it is a miniature or toy product, but listed as a book on the other site, we will only be able to match after adding 20% UK VAT to the price.
  • The Price Match team conduct price checks Monday-Friday (9am to 5pm)
  • The cost must include any delivery costs
  • The company must be shipping from the UK and have a valid VAT registration number
  • The Price Match Promise does not include auction sites such as E-bay
  • The Price Match Policy has a fair usage policy and does not apply to bulk orders - for more information please contact us
  • The Price Match is only applicable to the actual price displayed on a competitor's website plus any delivery costs. It does not include other offers they may have e.g. a 10% off discount code or voucher.

Accuracy

While Chaos Cards prides itself in providing accurate product and pricing information, pricing or typographical errors may occur. Chaos Cards cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Chaos Cards shall have the right, at our sole discretion, to refuse or cancel any orders placed for the item. In the event that an item is mispriced, Chaos Cards may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Quality Guarantee & Guarantee

Chaos Cards provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated. With regards to boxed products, in some cases the original packaging may be crumpled or have suffered minor damage in some way, the product inside and cards (if applicable) will be in mint condition unless otherwise stated.

Customer Service

Our commitment to you is to be your number one source for all your trading card requirements. Please do contact us if you have any problems with our service or website, we will do our utmost to help you.

Business Information

FTK Gaming Network Ltd

Unit 5, Centurion Park, Caesar's Way, Folkestone. CT19 4AH

Company Number 6846366,

VAT Registration GB 944 2345 26

Tel : (01303) 278109

email - sales@chaoscards.co.uk

Registered Office

The Carriage House, Mill Street, Maidstone Kent, ME15 6YE