Orders cancelled

• If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 6 months from the date you receive it! This applies to order placed from Wednesday 23rd May 2018 onward. Orders placed prior to this are subject to the usual 14 days return limit.
  
  
• You will be responsible for postage costs and ensuring the item reaches us in the same condition received.
  
  
• Please note that if the item returned does not satisfy these requirements we will not accept it.
  
  
• Fair use applies, customers may return up to 6 items within a six month period under this policy. Otherwise 14 day terms apply. Maximum limit per customer per lifetime of returns under this policy is £150 (inc VAT), If you exceed the limit we reserve the right to refuse the return. Accepting a return above this limit does not mean we must accept further returns above this limit and we will judge each case on it's merits. Fair use also includes but is not limited to one use per household / address. This policy only applies to consumers and not to customers purchasing items for resale. We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with FTK Gaming Network Ltd (T/A Chaos Cards.) You agree that this is fair and reasonable when returning goods under this provision.
  
  
• This policy does not affect your statutory rights.
  
  
• This policy will NOT apply to trading card singles and any non-sealed products, the normal 14 days statutory returns period will also apply. 
  
  
• Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.
  
  
• Finally, note our returns policy does not extend to wholesale accounts, who can only return products that are faulty.