Orders cancelled

You may choose to cancel the order at any time up until 6 months after you have received the goods. If you choose to cancel after the goods have been dispatched, you will be responsible for all postage costs and are completely responsible for ensuring the items are returned to us in the same condition received.

If returned goods are not returned in the same condition received, we withhold the right to deduct 50% from the refund cost or refuse the return outright.

In short you can nearly always return an unwanted item within this time limit as long as it has not been opened , or used and is in the original packaging, sealed as received. If you have opened and used it we will not be able to accept the return. 

Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.

Special note : Damaged cards inside blind packed products like Booster packs. In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.  

Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at support@chaoscards.co.uk. Most manufacturing faults can be quickly resolved via an email to the manufacturer. If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.

Pre-order cancellations, you may cancel a pre-order for a full refund up until the order has shipped, which is usually one day before the official release date (on the day itself for Magic the Gathering) If a pre-order product has fallen in price since you ordered it, we can refund you or issue store credit for the difference, so you get the lower price. This applies up to the point the order is dispatched.