Returns Policy
Orders cancelled
You may choose to cancel the order at any time up until 14 days after you have received the goods. If you choose to cancel after the goods have been dispatched, you will be responsible for all postage costs and are completely responsible for ensuring the items are returned to us in the same condition received.
If returned goods are not returned in the same condition received, we withhold the right to deduct 50% from the refund cost or refuse the return outright.
Damaged or Faulty Goods
If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period.
Other Returns
In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us. Most manufacturing faults can be quickly resolved via an email to the manufacturer. If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.
Pre-order cancellations, you may cancel a pre-order up until the order has shipped, which is usually one day before the official release date (on the day itself for Magic the Gathering)
FTK Gaming Network Ltd. (T/A Chaos Cards)
Unit 5 Centurion Park, Caesar's Way
Folkestone, Kent (UK)
CT19 4AH
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