Delivery

FREE ECONOMY SHIPPING OPTIONS (UK ONLY)

For customers in the UK who qualify for free shipping based on their order value we will usually use Royal Mail economy for orders between £20 and £29.99, and Royal Mail Tracked 48 for all orders over £30.00. These shipping options will be automatically calculated in the cart and no codes are necessary to redeem the offer. 

Some items which are too large to be sent using these services may be sent by courier at our discretion. We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. This can include adding 'signed for' services to packages where we require delivery confirmation, or using a different service from those stated above. Any changes made will be for the sole purpose of ensuring the most speedy and safe delivery of your goods, any extra costs involved in such changes will be met by us. In any case where this occurs we will affect delivery of your goods through a reputable postal carrier as listed below. 

UK SHIPPING OPTIONS

Royal Mail Standard - usually takes 1-3 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. Royal Mail do not always leave a calling card and it may be at the sorting office. If you parcel is more than 3 days late, we would recommend checking with neighbours and the local sorting office before contacting us.

Royal Mail Economy - usually takes 3-5 working days after the date of dispatch. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. Royal Mail do not always leave a calling card and it may be at the sorting office. If you parcel is more than 5 days late, we would recommend checking with neighbours and the local sorting office before contacting us.

Royal Mail Tracked 24 - usually takes 1-2 working days after the date of dispatch and offers full tracking information, which can be checked on the Royal Mail website. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. It is company policy to specify the local depot as a Safe Place, unless instructed otherwise. If you parcel is more than 2 days late, we would recommend checking with the local sorting office quoting your tracking number before contacting us.

Royal Mail Tracked 48 - usually takes 2-3 working days after the date of dispatch and offer full tracking information, which can be checked on the Royal Mail website. This is an estimated delivery window and can take longer sometimes, for example, if your parcel is too big to fit through a letterbox. This can lead to a missed delivery. It is company policy to specify the local depot as a Safe Place, unless instructed otherwise. If you parcel is more than 2 days late, we would recommend checking with  the local sorting office quoting your tracking number before contacting us.

Royal Mail Next Day - is a guaranteed next working day delivery from date of dispatch. Please, note that orders dispatch on a Friday would be delivered next Monday unless Royal Mail Saturday Special Delivery is selected as shipping option. If your parcel is too big to fit through a letterbox, it can lead to a missed  delivery. Royal Mail do not always leave a calling card and it may be at the sorting office. If you parcel is more than 1 days late, we would recommend checking with neighbours and the local sorting office before contacting us. 

Delivery by courier - is a guaranteed next working day delivery from date of dispatch. Please, note that orders dispatch on a Friday would be delivered next Monday unless the Courier Mainland Saturday service has been selected. When placing the order, please consider providing a mobile number, this will allow the Courier Company to text you notifications about your consignment.  If your parcel has not arrived within 15 working days of receiving our dispatch notice and it is not at the local depot, then please contact us. Please provide your name as it would appear on your order, order reference and the date you received our dispatch note, this will help us to deal with your query quickly for you.

INTERNATIONAL SHIPPING (EUROPE)

Airmail - usually takes 5 -10 working days, but it can take longer if there is a delay in the postage system. Please allow 28 working days for your item to arrive. Standard Airmail is not tracked.

International Signed for, International Tracked and International Track & Sign are tracked and include delivery confirmation services. Shipping times can vary but usually take 5-10 working days from dispatch to delivery. Items can take up to 28 Working Days as per the Royal Mail's terms of service.

Parcelforce International Courier - We also offer a flat rate Euro Parcel service to mainland Europe which is fully tracked, please do contact us if you are wanting to place a large order. Delivery times for the Parcelforce service are quicker than other international shipping options but do vary depending on the distance the parcel will be travelling. Please contact us for more information. 

INTERNATIONAL SHIPPING (REST OF WORLD)

Rest of World - For items travelling outside the European Economic Area delivery times are longer and usually takes 10-14 working days, dependent where in the world you are based. Goods can take up to 28 working days before being considered late as per Royal Mail's terms of service. 

If you have any questions regarding the shipping options we offer please do not hesitate to contact us for further information.