Terms & Conditions

Restriction of goods

Chaos Cards reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same debit / credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied to an existing order. Chaos Cards reserves the right to cancel any order without warning or notification for any reason.

Courier Delivery Times

Currently a UK Next Day Courier services is offered via UK Mail. Generally any order placed before 2pm by UK Mail will be dispatched the same day for delivery the next day (excluding weekends and bank holidays) We also offer a Saturday service by UK Mail. 

In the event that the courier fails to deliver to their time schedule, you have two options. You can refuse the delivery, in which case you will be entitled to a full refund or you can accept the delivery. If you accept the delivery, you may apply for a credit for 50% of the courier postage cost. This will be given as store credit and offset against your next order with us. 

So if your Saturday delivery arrives Monday, you can claim 50% of the post cost back in store credit. Similarly if your UK Mail service does not deliver within 2 days of dispatch, you can again claim 50% in store credit. This only applies where no delivery attempt has been made by the courier.

Please note that overseas, the couriers do not offer a guaranteed time and therefore no claims are applicable. 

Order lost in transit

Please note that if you report your item as having not arrived, we reserve the right to resend the order rather than issue a refund. In the case that you are offered a resend, but refuse it, we reserve the right to deduct 50% from the refund value. This is purely to cover our losses in these unusual circumstances. 

Orders cancelled

You may choose to cancel the order at any time up until 7 days after you have received the goods. If you choose to cancel after the goods have been dispatched, you will be responsible for all postage costs and are completely responsible for ensuring the items are returned to us in the same condition received.

If returned goods are not returned in the same condition received, we withhold the right to deduct 50% from the refund cost or refuse the return outright. 

Orders returned due to incomplete address

It is the customers' responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customers part. We reserve the right to charge additional postage to resend the items once they are returned by the carrier. The customer may of course choose to cancel the order under the distant selling regulations instead.

Accuracy

While Chaos Cards prides itself in providing accurate product and pricing information, pricing or typographical errors may occur. Chaos Cards cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Chaos Cards shall have the right, at our sole discretion, to refuse or cancel any orders placed for the item. In the event that an item is mispriced, Chaos Cards may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Quality Guarantee & Guarantee

Chaos Cards provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated. With regards to boxed products, in some cases the original packaging may be crumpled or have suffered minor damage in some way, the product inside and cards (if applicable) will be in mint condition unless otherwise stated.

Customer Service

Our commitment to you is to be your number one source for all your trading card requirements. Please do contact us if you have any problems with our service or website, we will do our utmost to help you.

Business Information

FTK Gaming Network Ltd (T/A Chaos Cards) 

PO BOX 731 

FOLKESTONE  

CT20 9GL

Company Number 6846366, 
VAT Registration GB 944 2345 26

Tel – (01303) 246077
email – sales@chaoscards.co.uk

Registered Office

The Carriage House, Mill Street, Maidstone Kent, ME15 6YE