Privacy Policy

Privacy Policy

Who We Are

Chaos Cards is operated by FTK Gaming Network Ltd.

We are committed to protecting your privacy and handling your information responsibly.

If you have any questions about this policy or your personal data, please contact:

support@chaoscards.co.uk

What Information We Collect

When you place an order or use our website, we may collect information including:

•     your name
•     billing and delivery address
•     email address
•     telephone number
•     payment information
•     order history
•     website usage information

We may also collect information when you:

•     contact customer services
•     enter competitions or promotions
•     create an account
•     sign up for marketing emails

How We Use Your Information

We use your information to:

•     process and deliver orders
•     provide customer support
•     process payments and refunds
•     prevent fraud and abuse
•     improve our website and services
•     send marketing communications where you have chosen to receive them

We only use your information where we have a valid legal basis to do so, including:

•     fulfilling our contract with you
•     complying with legal obligations
•     our legitimate business interests
•     your consent where required

Marketing Communications

If you choose to receive marketing emails from us, we may send you updates about:

•     new products
•     promotions
•     competitions
•     events
•     industry news

You can unsubscribe at any time by:

•     clicking the unsubscribe link in emails
•     updating your account preferences
•     contacting customer services

Service-related emails, such as order updates, will still be sent where necessary.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

•     payment providers
•     delivery companies
•     fraud prevention services
•     website and technology providers
•     marketing platforms

These providers are required to keep your information secure.

Cookies

We use cookies and similar technologies to:

•     keep the website functioning correctly
•     remember your basket and login
•     improve website performance
•     understand how customers use our site
•     personalise advertising and promotions

You can manage cookie preferences through your browser settings.

How Long We Keep Your Information

We only keep personal information for as long as necessary to:

•     provide our services
•     comply with legal obligations
•     resolve disputes
•     prevent fraud

Your Rights

You have rights under data protection law, including the right to:

•     access your personal information
•     correct inaccurate information
•     request deletion of your data in certain circumstances
•     object to direct marketing
•     withdraw consent where applicable

To exercise any of these rights, please contact us.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Contact Us

FTK Gaming Network Ltd
T/A Chaos Cards
Unit 5 Centurion Park, Caesar's Way
Folkestone
Kent
CT19 4AH
United Kingdom

Email: support@chaoscards.co.uk